Last updated: 5 November 2026
We provide digital templates and downloadable digital resources through monthly subscription plans. Because digital files are delivered electronically and cannot be physically returned, payments are non-refundable except as described in this policy or where required by law.
1. No Returns or Change-of-Mind Refunds
We do not accept returns, exchanges or change-of-mind refund requests for subscriptions or downloaded digital products.
Before you subscribe or download, please review the product description, preview images, included files, software requirements, compatibility information and licence terms shown on each template page.
We do not provide refunds simply because you:
- Change your mind after subscribing or downloading.
- No longer need the product or subscription.
- Download the wrong template.
- Find that a product does not meet preferences or expectations that were not stated in its description.
- Lack the software or technical knowledge needed to use a product, where we clearly disclosed the requirements before download.
2. Subscriptions, Renewals and Cancellation
Our plans are billed monthly in US dollars and renew automatically until you cancel. You can cancel at any time from My Account, My Subscription. When you cancel, we stop future renewals, and you keep access until the end of the billing period you have already paid for.
We do not provide refunds or credits for partial billing periods, unused download credits or time remaining in a billing period, except as described in Sections 3 and 4 or where required by applicable law.
3. Technical and Delivery Issues
If a downloaded file is missing, corrupted, inaccessible because of a problem with our service, or materially different from its advertised description, please contact us.
We will investigate the issue and, where appropriate, provide a replacement file, restore your download access or offer another suitable remedy.
If we cannot reasonably resolve the issue, we will handle any refund or other remedy in accordance with applicable law and our legal obligations.
4. Duplicate Payments and Unauthorised Transactions
If you believe we charged you more than once for the same billing period, please contact us with your invoice or PayPal transaction reference and the email address on your account. Please never send us full card numbers or security codes.
We will investigate duplicate charges and correct verified billing errors.
Please report suspected unauthorised transactions promptly. How we handle them depends on the circumstances and on the rules of the relevant payment provider.
5. Download Access
Downloads are available to active subscribers within the limits of their plan, as shown on our Pricing page and in My Account. Re-downloading a template you have already claimed does not use another credit while your plan is active.
If you have a download problem, please contact us before taking any other action.
6. Your Legal Rights
If you are a consumer in the EU, the UK or a country with a similar rule, the 14-day right of withdrawal does not apply to downloaded digital content once you have requested immediate access and started a download, as explained in our Terms and Conditions.
Nothing in this policy excludes, restricts or overrides any consumer rights or remedies that cannot legally be excluded or restricted under applicable law. Where a refund is legally required, this policy does not prevent it.
7. How to Contact Us
Email: templatezaofficial@gmail.com
Please include the email address on your account, your invoice or PayPal transaction reference, the template name (if relevant) and a description of the issue. We will review your request and respond within a reasonable timeframe.
By subscribing, you acknowledge that you have read this Refund Policy.